Frequently Asked Questions

Everything you need to know about our gourmet coffee and chocolates.

How do I ensure the coffee I receive is fresh?

We roast our coffee in small batches and pack it immediately in triple-layer bags with one-way valves. This process seals in the aroma and flavor, ensuring that the coffee arrives at your door with peak freshness.

Do you ship internationally?

Yes, we ship our gourmet products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or you are unsatisfied with the quality, please contact our customer service team within 15 days for a replacement or refund.

Are Café Britt products organic or sustainably sourced?

Sustainability is at our core. We offer a dedicated line of USDA Certified Organic coffees and work directly with local farmers to ensure fair trade practices and environmentally friendly cultivation methods.

How should I store my coffee and chocolates?

Coffee should be stored in a cool, dark place in an airtight container; avoid the fridge or freezer to prevent moisture. Chocolates should be kept in a cool, dry place between 60-75°F to prevent blooming.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.